Shipping

Shipping

  • The basics
  • Shipping info

Shipping & Returns

  • Where does my order ship from?

    Orders are shipped straight from our New York studio.

  • Where do you ship to?

    We currently ship within the contiguous US to all 48 states.

  • When will my order ship?

    Local orders are shipped the same or the next business day whereas nationwide orders are shipped within 2 to 5 business days.

  • NYC delivery.

    For NYC we offer same day and next day deliveries for zip codes within our local delivery range. Same day deliveries apply to orders placed before 11am on Monday through Friday. Orders placed after 11am will be delivered the following business day.

  • Nationwide delivery.

    Orders placed with standard ground shipping will ship within 2 to 5 business days. Once your order ships it should arrive within 5 to 7 business days, although the time may vary.

  • How much does shipping cost?

    Shipping prices depend on the location and will be calculated during checkout.

  • How do preorders work?

    For select New Styles and Out of Stock items we take preorders. The payment will be processed upon placing the order. Once the orders are in stock, they will be shipped on a first come, first serve basis. Please note that product availability is not guaranteed, and we may be subject to external factors outside of our control. In that event we will of course refund you. By placing a preorder you are agreeing to these terms and conditions.

  • What is your return policy?

    Unfortunately, our floral arrangements are not eligible for returns or exchanges. Once your order has been placed it cannot be canceled or modified. It’s our hope that you will fall in love with our beautiful blooms. We offer a great selection of styles and colors so that you can find the perfect bouquet for your space.

  • Will the flowers look exactly like in the photo?

    As flowers are natural products there may be variations to your bouquet compared to the reference photo. The color and the shape of the flowers may differ between bouquets. Flowers are also subject to availability and seasonality and if a specific flower is unavailable, it may be substituted by a different flower without prior notice or advertisement.

  • My bouquet arrived damaged.

    We strive to deliver beautiful bouquets in excellent condition straight to our customers. On the rare occasion that we fail in this mission, submit photos as proof of the damage and with the order number to [email protected]. You must contact our customer service team within 48 hours of the delivery so that we can resolve the issue.